Please see our frequently asked questions below, if you need any further information please do not hesitate to pop us a message on our contact us page.
- How many engraved words can I fit on my bench?
We can fit approx. 20-25 characters per line on a 4ft bench and approx. 30-35 on a 5ft bench. We can fit up to 5 lines across the bench (3 lines on the top piece, 1 line on the middle piece and 1 line across the front of the seat). The best thing to do is message us with what you would like and we can assess to see if it will fit.
- How do I order/pay for my order?
Pop us a message or email and we will take your order and confirm your quote including any delivery price. We require a £50 deposit for memorial and garden benches and £200 deposit for table sets, this can be paid via PayPal or bank transfer. We can also email you across a digital invoice where you can use a debit or credit card for payment.
Once you have placed a deposit you will be given a date for your bench to be made and your furniture will generally be delivered the following week. A delivery date will be confirmed at least a week before delivery.
Full payment via bank transfer or cash on delivery is needed prior to your bench being collected by our courier. We will send across a photo of your bench before payment on request.
- What wood do you use?
We use green timber on our furniture, mainly pine landscaping sleepers but we do also use oak if requested. Green timber means the timber is not kiln dried and suitable for garden use, the timber may still hold some moisture on delivery. We recommend keeping your furniture in a sunny spot, uncovered to allow it to fully dry. A regular treatment of oil once dry will help keep any future moisture out.
The timber we use is not completely blemish free, it will show some marks and knots in the wood. We do sand the wood back to leave a smooth finish but it is not possible to completely remove every blemish. Our furniture is considered rustic and the various marks and blemishes adds to the character.
- Do you deliver nationwide?
We do deliver nationwide, the price will depend on your postcode area but as a guide the delivery cost is generally £70 within 200 miles from our workshop in Lincolnshire. Delivery within Lincolnshire is free as the cost is less the closer you are. Collection is free.
- Do I need to assemble my bench or table set?
No, all our benches and table sets are delivered assembled and ready to use. Table sets may need to be assembled on site, but we will do this free of charge.
- Can I pick a delivery slot?
Our memorial and garden benches are delivered by our dedicated courier, in order to keep the delivery cost low we try and keep all deliveries in the same area together so this may mean we cannot offer you your choice of delivery date. We will make your bench the week before delivery so we should be able to fit it within your choice of week.
- Will I need to be home for the delivery?
Yes, if you have ordered a memorial or garden bench, our courier will be on his own therefore he will need some assistance to offload your furniture and place it in your desired location. Although our 4ft and 5ft benches are solid they can easily be handled by two people.
Our courier will contact you the night before delivery with an estimate timeslot, please make yourself available during this timeslot.
If you have ordered a table set we deliver these personally and can organise delivery with you directly.
- Do I need to look after my bench?
Your bench will be treated with a coating of oil before delivery, this will protect it against the elements and should only need a reapplication of oil in the spring and autumn. Your furniture is best left uncovered in a sunny spot to help keep it dry.
- Will my furniture change over time?
The colour of your furniture will fade overtime and the wood will turn silver, a reapplication of oil will help keeps its deep colour. Cedar/oak mixed colour or the simple oak is the recommended colour we suggest. With wood being a natural product there may be some changes such as cosmetic cracks which appears as the wood dries out, this is normal. During damp or wet weather your furniture may show more grain and any blemishes or marks may appear more apparent, once dry these will become minimal again.
- Can I pick a colour?
We offer two colours of oil, a cedar oak mix which gives a soft red dark brown finish or the dark oak which leaves a darker finish. The dark oak is matched best with black painted wording.