Terms and conditions

By placing a deposit on our furniture, you agree to the terms and conditions set out below.

Orders, payments & delivery

All furniture orders must be accompanied by a non-refundable deposit.

The outstanding balance on your bench must be paid prior to delivery.

Deposits can be paid using cash, PayPal, digital invoice, or bank transfer. Outstanding balances must be paid for via bank transfer or in cash. An invoice and receipt will be provided via email for any payments.

A photograph of your finished bench will be provided before payment is required.

All furniture is bespoke and made to order by Magnus Furniture and therefore the deposit is non-refundable if you choose to cancel your order. Any refunds issued will be made on a case-by-case basis.

Any refunds will be paid in the same way in which they were paid to Magnus Furniture.

Usually, furniture is made the week before delivery to allow the customer to make any changes, there may be occasions where it is made beforehand.  

Delivery cost will be quoted at the time of ordering, the cost will depend on distance from our workshop in Lincolnshire.

To limit the cost of delivery we endeavour to group delivery areas together, this may impact your proposed delivery date. Delivery dates may need to be changed due to unforeseen circumstances and where possible at least a week’s notice of a delivery date change will be provided.

Please provide us with a contact telephone number, our courier will contact you the day/evening before delivery with an approx. timeframe for your delivery.

Table sets, and on some occasions garden benches may need to be assembled onsite. This will be completed by the Magnus Furniture team.

Access to your garden will be required, please inform us in advance of your delivery date of any access difficulties/restrictions or stairs which may affect our delivery.

If you have been advised our courier will be delivering your furniture someone must be available to assist them in unloading and placing your furniture in your desired location. Our courier may refuse to move your furniture up flights of stairs or across very unlevel ground.

Our courier will not be able to deliver your furniture if someone is not available to accept the delivery.

Engraved wording must be sent in writing. Please ensure you double check your engraving wording as mistakes made by the customer after the engraving has been completed may be chargeable.

Plaques and ceramic photos are made by a third party, these cannot be changed once made. Please ensure you send across the final photo or wording to be used on the final design the week prior to delivery. Changes after the time of marking may be chargeable.

Type and size of plaques may change depending on availability, you will be advised of this to change.

Use of Furniture & Aftercare

Our furniture is considered rustic and is finished by hand.

Unless otherwise described in your order your furniture will be made from 8×4 inch pine landscaping sleepers and pine boards.

Wood is a natural product, and its appearance may differ and may change over time.

Due the variety of screen devices, colours and appearance of our furniture may differ from the actual product, and we cannot guarantee and specific shade or colour.

Our furniture is not designed to be used solely by children and is not a toy, if children do use our furniture they must always be supervised.

All our furniture is made from garden grade timber and will not have a completely blemish free finish. Our timber is green timber and is not kiln dried, therefore there may be some moisture in your furniture on delivery. We recommend it is left outside to dry and not stored inside.

All furniture is finished to a high standard and not delivered rough sawn. We take every bit of care to ensure all our furniture is fully sanded but slight splintering may appear in some areas.

As your furniture dries cosmetic cracks may appear in the wood, this should not cause any structural concerns. One your furniture is completely dry it should not longer crack.

If you have any structural concerns, please send us a message with a photo and we will advise further. Any structural failures determined to be caused by cracks will be repaired as soon as possible.

The cracks may become more apparent and may even be heard in warm, sunny weather.

We cannot determine where these cracks will appear as the drying is a natural process.

Over time the timber we use may change depending on availability.

All timber may show some blemishes, such as knots and dark marks which is how the timber arrives with us before finishing. Our sanding and oiling process may not completely remove blemishes or discolouration. We recommend you choose the cedar/oak or oak colour on your bench if you would like to minimise the look of any blemishes.

Wherever possible we will use the timber in a manner which limits blemishes being seen but this cannot be guaranteed.

Blemishes may show up more in wet conditions if the timber is wet, damp or if a light oil colour or clear oil is used.

All our furniture is fully sanded to prevent splintering, it will be treated with a decking oil prior to delivery. We recommend your bench sits for a few days before use to ensure all oil is dry.

Our treatment process treats the wood with a protection against water, we recommend your furniture is treated every spring and autumn.

Where possible keep your furniture dry and away from any damp conditions, due to the British weather being as it is you can keep your bench outside uncovered to allow it to breath. Keeping it undercover outside or with a cover on may create mould growth if the wood is not completely dry before covering.  A sunny spot is the best place to keep your bench throughout the year.

Please follow the aftercare information provided on the website or on your aftercare leaflet.

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